Warranty Card
You can download and fill in the warranty card here.
LIMITED WARRANTY STATEMENT
General
Canyon warrants that the Canyon brand name products are free from defects at materials or workmanship from the date of their purchase by the purchaser for the warranty period shown below.
Warranty Period
The warranty period for Kenya is two (2) years for all Canyon products.
Warranty period starts on the day of product purchase from Canyon authorized Seller (online shop, tech market or retail shop). Your purchase invoice (or delivery receipt) showing the date of purchase of the product are your proof of the purchase date. Please note that the limited warranty extends only to the original end-user purchaser of Canyon product and is not transferable or assignable to any subsequent purchaser.
In cases when this limited warranty differs from warranty procedures that are provided by local law, the manufacturer guarantees the fulfillment of warranty obligations in a way described in the laws of the country of purchase of the goods.
The service life of the device is equal to the warranty period for the end user.
Warranty procedure
If you have any problems with your device, the first thing you should do is to refer to the FAQ section or contact the support department by chat or e-mail support@canyon.eu.
If you can't find a solution on our website, please contact the retailer where you made the purchase with the receipt and the purchased product.
Justified warranty claims are solved at the place of purchase by replacement with a new device or compensation.
For smart watches, solar panels and video recorders, warranty service is provided after diagnostics at an authorized service center.
Troubleshooting Guide
Canyon SMART WATCH Troubleshooting: Possible Troubleshooting Challenges and Solutions can be found here.
Limitation of Liability
The following actions and damages are excluded from the warranty:
- Damage caused by act of nature, such as fire, flood, wind, earthquake, or lightning, etc.;
- Damage resulting from service and/or disassembly (including modifications) performed by persons other than Canyon representatives or Canyon Authorized Service Centers;
- Defects or damage caused by improper use of the product, misuse, including use contrary to instructions, in violation of the provisions of the user's manual, technical specifications, or other published Canyon recommendations;
- Damage caused by third party peripherals (including burn spots after electric discharge, melting, fusing, splitting, etc.);
- Any errors caused by software incompatibilities and viruses;
- Deterioration due to normal wear and tear, including the bags, enclosures, manual, and battery pack;
- If the serial number of the product (or serial number stickers of its parts) has been modified, removed or blurred;
- Cracks and scratches as well as other defects resulting from improper transportation or handling of the product due to the customer's fault, careless or negligent handling, accident;
- Materials (e.g. fabric, leather or other materials used at manufacturing the Products and wear-prone except the cases when the cause of the defects are the defects of material or production quality;
- Cosmetic damages, including scratches, dents, broken/torn plastic, fabric, leather, paper, carton or other parts from easily damaged materials;
- Damage caused by contact with liquids of various kinds, fire or other external influences, as well as insects or animals;
- Products that have had their functionality or features changed without the written consent of Canyon;
- Defects or damages appeared when using Canyon chairs for commercial purposes;
- Damages appeared as a result of using the chair in extreme weather conditions.
THIS WARRANTY IS EXPRESSED IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY,THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON CANYON’S PART, AND IT NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR CANYON ANY OTHER LIABILITIES. THE FOREGOING CONSTITUTES THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR THE FURNISHING OF DEFECTIVE OR NONCONFORMING PRODUCTS AND CANYON WILL NOT IN ANY EVENT BE LIABLE FOR COST OF SUBSTITUTE OR REPLACEMENT, COST OF FACILITIES OR SERVICE, DOWNTIME COSTS, LOSS OF PROFITS, REVENUES OR GOODWILL, RELIANCE DAMAGES, LOSS OF DATA, LOSS OF USE IF OR DAMAGE TO ANY ASSOCIATED EQUIPMENT, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BY REASON OF THE FACT THAT SUCH PRODUCTS WILL HAVE BEEN DETERMINED TO BE DEFECTIVE OR NONCONFORMING.
PLEASE NOTE THAT THIS WARRANTY IS A VOLUNTARY WARRANTY PROVIDED BY CANYON AND PROVIDES RIGHTS IN ADDITION TO, AND DOES NOT AFFECT LEGAL STATUTORY RIGHTS OF PURCHASERS UNDER APPLICABLE NATIONAL LAWS RELATING TO SALE OF GOODS AND/OR CONSUMER’S RIGHTS.
Additionally, please note that CANYON products are not designed for any “critical applications”. “Critical applications” shall mean life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or property damage.
